Got Questions?
Frequently Asked Questions
Everything you need to know about how Material Match works, what membership includes, and how suppliers fit in. Can't find your answer? Get in touch and we'll help you out.
Questions
General
What is Material Match?
Material Match is a building product comparison platform. It brings together product information from multiple suppliers so builders, trades, businesses and renovators can compare options in one place before buying direct from the supplier.
Is Material Match live yet?
Material Match is currently in pre-launch. You can register your interest now as a member or supplier, and we'll be in touch as the platform rolls out.
Which categories does Material Match cover?
At launch, Material Match covers Building, Plumbing, Electrical and Landscaping, with more categories planned as the platform grows.
Questions
Membership & Pricing
How much does membership cost?
Full membership is $10 per month. A Free Trial is also available if you'd like to explore the platform before committing.
What's the difference between the Free Trial and Membership?
+The Free Trial gives you limited product searches so you can explore the platform. Full Membership unlocks unlimited searches, affiliate discounts, monthly giveaway entries and the complete comparison tools.
Can I cancel my membership at any time?
Yes, membership is billed monthly and there's no lock-in contract. Full cancellation details will be available once the platform launches.
Do you offer annual pricing?
Not currently. Material Match is launching with monthly membership only, though this may be reviewed in the future.
Questions
Products & Comparison
Do I buy products through Material Match?
No. Material Match is a comparison platform, not a store. Purchases are completed directly with the supplier you choose.
Can I compare products from different suppliers?
Yes. Where available, Material Match shows product information from multiple suppliers side by side, including price, specifications, brand and availability.
What happens if a supplier hasn't provided pricing?
You'll still be able to view that supplier's product details and click through to their website for more information, even without a listed price.
How often is product information updated?
Product information is updated as suppliers provide new details and pricing, so listings improve in accuracy and freshness over time.
Questions
Suppliers
Can suppliers join Material Match?
Yes. Suppliers can register their interest to become part of the platform and showcase their products to our growing member base.
Is there a cost for suppliers to list products?
Supplier pricing and onboarding details haven't been finalised yet. Register your interest and we'll share the details as the platform moves toward launch.
How do I register as a supplier?
Head to the Suppliers section and click "Register Your Interest" — we'll be in touch with next steps as onboarding opens.
Questions
Account & Trust
Is my information kept private?
Yes. We only use your information to operate and improve the platform, and we won't share it with suppliers beyond what's needed to connect you when you choose to visit their site.
How do I contact support?
You can reach out any time using the contact details below — we're happy to help with anything not covered here.
Still Have Questions?
Can't find what you're looking for? Get in touch and we'll get back to you directly.
